1. Introduction
XentiQ AI ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our AI-powered crypto trading platform and related services ("Service"). By using the Service, you consent to the practices described in this policy.
2. Information We Collect
Account Information: When you create an account, we collect your name, email address, and account credentials. We may also collect identity verification information as required by applicable regulations.
Exchange API Data: When you connect your exchange account, we receive the API permissions you grant, typically read access for balances and order history plus trade permission for execution. We do not request access to your exchange login credentials or withdrawal capabilities.
Trading Data: We collect data related to trades executed through our platform, including trade history, position sizes, profit/loss records, and reserve-buffer allocations.
Usage Data: We automatically collect information about how you interact with the Service, including IP address, browser type, device information, pages visited, and timestamps.
Communication Data: If you contact us for support, we collect the contents of your messages, your email address, and any attachments you provide.
3. How We Use Your Information
We use the information we collect to: (a) provide, maintain, and improve the Service; (b) execute and manage trades on your behalf through connected exchange APIs; (c) calculate and maintain your reserve-buffer balance; (d) send you service-related communications, updates, and security alerts; (e) analyze usage patterns to improve our AI trading algorithms and platform performance; (f) comply with legal obligations and respond to lawful requests; and (g) detect and prevent fraud, abuse, and security threats.
4. Data Sharing and Disclosure
We do not sell your personal information. We may share your information with: (a) service providers who help us operate the platform (hosting, analytics, customer support), subject to strict confidentiality agreements; (b) law enforcement or regulatory authorities when required by law or to protect our legal rights; (c) professional advisors such as auditors, lawyers, and accountants as necessary; and (d) in connection with a merger, acquisition, or sale of assets, with notice provided to you.
5. Data Security
We implement industry-standard security measures to protect your data, including: encryption of data in transit and at rest, encrypted storage of API keys with regular security audits, access controls limiting employee access to personal data on a need-to-know basis, regular internal and external security assessments, and secure infrastructure with monitoring and intrusion detection. While we strive to protect your information, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide the Service. After account deletion, we may retain certain data for a reasonable period to comply with legal obligations, resolve disputes, and enforce agreements. Trading records may be retained longer as required by financial regulations. Anonymized and aggregated data may be retained indefinitely for analytics and service improvement.
7. Your Rights
Depending on your jurisdiction, you may have the right to: (a) access the personal data we hold about you; (b) request correction of inaccurate data; (c) request deletion of your data; (d) object to or restrict certain processing of your data; (e) request portability of your data; and (f) withdraw consent where processing is based on consent. To exercise these rights, contact us at supportxentiqai@gmail.com.
8. Cookies and Tracking
We use cookies and similar tracking technologies to enhance your experience, analyze usage, and provide personalized content. For detailed information about our cookie practices, please see our Cookie Policy.
9. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. We ensure that appropriate safeguards are in place for such transfers, including standard contractual clauses and other mechanisms recognized by applicable data protection authorities.
10. Children's Privacy
The Service is not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we learn that we have collected data from a child, we will take steps to delete that information promptly.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of the Service after changes constitutes acceptance of the updated policy.
12. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, contact us at supportxentiqai@gmail.com.